Shipping policy

Shipping policy

Thank you for visiting and shopping at LaBizarreSusu.com.
The following details the terms and conditions that constitute our Shipping Policy.

National and international shipping policy

Shipping processing time

Once your order is placed, it will be processed within 24 business hours . Please note that we do not ship or deliver on weekends or public holidays .

During peak order periods, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay, we will contact you by email or phone .

Shipping rates and delivery estimates

Shipping costs will be calculated and displayed at checkout .

Methods, deadlines and costs

  • Standard National Mail (Spain): 1–3 business days | €4
  • Standard European Mail (International): 2–6 business days | €8
  • Standard Mail Rest of the World (International): 6–15 business days | €15

Delivery times are estimates. Occasionally, delays beyond LaBizarreSusu.com's control may occur, caused by the carrier.

Shipping confirmation and order tracking

You will receive a confirmation email when your order has been shipped, including the corresponding tracking number (s).

Customs duties, tariffs and taxes

LaBizarreSusu.com is not responsible for any customs duties, tariffs, or taxes applied to the order. Any fees imposed during or after shipment are the customer's responsibility (tariffs, taxes, or other charges).

Damage and loss during shipping

All our shipments are made via certified service with tracking and signature confirmation , to guarantee the traceability of the package.

If your order arrives damaged or not within a reasonable timeframe, please contact us as soon as possible so we can help you resolve the issue with the carrier. Any applicable compensation will be processed according to the carrier's coverage and compensation terms .

To expedite the process, we recommend:

  • Keep the original packaging and the product as it arrived.
  • In case of damage, take photographs of the package and the item before handling it.

We will accompany you throughout the process until its resolution.

Return policy

Our Returns and Refunds Policy provides detailed information on options and procedures for returning an order.