Frequent questions
How will the shipment be made?
The shipment will be made through Correos Nacional, with a tracking number and proof of delivery (except in countries without this service available). Please make sure to verify your delivery address to avoid the package being returned and generating additional shipping costs.
How long will it take to arrive?
Delivery times may vary by country for standard shipping. If you want faster shipping, you can select the express shipping option during checkout.
What coverage is there in case of loss of the order?
All standard shipments with Correos Postal Nacional are covered by standard compensation in case of loss. If we can prove that the package was lost by the transport company, we will assist you in the claim process.
If your order has a higher value, we recommend that you insure it with additional insurance for greater peace of mind. Contact us for more information on insurance rates.
Can I request additional information or photos?
Of course! Do not hesitate to request all the additional information you need. Please note that all photos were taken under artificial light, so colors may differ slightly from reality. If color is important to you, you can request additional photos taken in natural light to get a better idea of the actual color.
If you don't have a clear idea of the dimensions, we can also take photos with references to help you better imagine the actual size.
We want to make sure that you are completely confident in your purchase and that it is a success for you.
Are all items antique or vintage?
Exactly! All the items we sell are antique or vintage and have their own personality. They are not new, each piece is unique and some may show wear or imperfections.
We send all items with their original patina, allowing each person to decide if they want to keep it or remove it.
If you have any questions and the photos and description do not provide you with all the information about the condition of the item, do not hesitate to contact us. We will be happy to help you to make your purchase a success.
Returns, cancellations or changes.
If you have any questions, please contact us. We are always happy to help fill in any additional information you need before purchasing. We want you to be very sure of your purchase, that it is a conscious and thoughtful purchase. Let's avoid among all the necessary return transport and take care of the planet.
We recommend reading the store policies to complete the information.
Are there any items that cannot be exchanged or returned?
The following items cannot be exchanged or returned:
Due to the nature of these items, unless they arrive damaged or defective, returns are not accepted on:
** Custom orders.
** Items purchased at a discount.
Can I make a reservation for an item?
Of course! You can reserve an item for 15 days by making a down payment of 20% for the reservation to be valid. It is important to take into account that, in case of not making the purchase after 15 days, the deposit will not be refunded. We want to make sure the compromise is fair to both parties.