Is it safe to shop and pay at LaBizarreSusu?
Yes. Purchases are processed through our online store's secure payment system. The website uses a secure connection, and during the checkout process, you will be able to choose from the payment methods available at that time.
How is each piece identified and cataloged?
Each piece is individually examined and cataloged. We look at its materials, measurements, marks or hallmarks when present, state of preservation, and the characteristics that allow us to place it in a specific era, style, or context.
With antique jewelry, it is not always possible to establish every detail with absolute certainty. For this reason, we distinguish information that we can verify from that which must be indicated as an estimate or attribution.
If you need to confirm any details before purchasing, you can ask us for additional information or photographs.
Will I receive the same piece that appears in the photographs?
Yes. When dealing with a unique piece, the photographs correspond to the specific item for sale and show its current condition.
We include different views and details so that you can evaluate it before buying. If you need to verify an aspect that is not clearly visible in the images, write to us and we will provide more information whenever possible.
How will my order be shipped?
All orders are sent with a tracking number so you can check the progress of your shipment.
Once your order has been dispatched, you will receive an email confirmation with the corresponding tracking information.
Each piece is individually prepared and protected before shipment, taking into account its characteristics and fragility.
When will I receive my order?
Orders are typically prepared and dispatched within a maximum of 24–48 business hours from the time of purchase.
For shipments within Spain, the estimated delivery time is 1–3 business days once the order has been dispatched. International timeframes vary depending on the destination country and the available service.
You can check all delivery times, destinations, and conditions in our shipping information.
Delivery times are estimates and may occasionally vary due to transport circumstances.
What happens if my order is lost, delayed, or arrives damaged?
All our orders are sent with a tracking number.
If your shipment does not arrive within a reasonable timeframe, encounters an issue during transit, or arrives damaged, please contact us. We will check its status and take the necessary steps with the carrier to help resolve the issue.
If the package arrives damaged, please keep the original packaging and the piece as you received it and, if possible, take photographs of the package, the packaging, and the item. They will help us handle the issue more quickly.
Can I request additional information or photographs?
Of course. If you need to verify any details before purchasing, you can ask us for additional measurements, photographs from a different angle, or any clarification regarding the condition, marks, or materials of a piece.
Photographs are taken with artificial light, so the color may vary slightly depending on your screen and lighting. If color is especially important to you, we can send you additional photographs taken in natural light to get as close as possible to the actual tone.
If you need to get a more precise idea of the size, we can also provide you with photographs with scale references.
We want you to have the necessary information to decide on your purchase with peace of mind.
Are all items antique or vintage?
The LaBizarreSusu selection consists of antique and vintage jewelry, silverware, and collectibles. These are not new or newly manufactured products, and due to their age and previous use, they may show patina, small marks, wear, antique repairs, or other signs consistent with the passage of time.
We strive to show and describe the condition of each piece individually in its photographs and product listing.
We do not remove the patina present on the pieces. If you need any clarification about their condition before buying, write to us and we will help you.
Can I return a piece?
Yes. You have 14 calendar days from the receipt of your order to notify us that you wish to return it.
Before deciding if you want to keep a piece, please avoid cleaning, polishing, resizing, repairing, or performing any intervention that could modify its condition.
You will find the complete procedure and conditions in our Return Policy.
Are there pieces with special return conditions?
Pieces made or modified expressly according to the buyer's instructions may be subject to the exceptions provided for personalized items.
For all other returns, any handling that goes beyond what is necessary to check the piece may affect its value and, therefore, the amount to be refunded. Consumer regulations distinguish between the right of withdrawal and any potential decrease in value caused by unnecessary handling.
Always consult our Return Policy to know the updated conditions.
If after consulting this information you still have any questions about a piece or an order, you can get in touch with us.
